Batjee Privacy Policy – Your data is safe with us

Batjee is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe your personal data belongs to you, and protecting it is our foremost responsibility. This Privacy Policy ("Policy") clearly explains what information Batjee collects about you, why we collect it, and how it is used and kept secure.

Our privacy policy is built on internationally recognized data protection standards. We never sell your data, and we never use it for purposes beyond what is necessary without your consent.

Batjee collects two types of data — information you provide directly and data generated automatically through your use of the platform.

We only collect information that is necessary for operating our services and maintaining security. Unnecessary sensitive data is never requested.

Batjee uses the information it collects for the purposes outlined below. Each purpose is specific and directly related to the services provided to you.

• Account Creation & Management: Your information is used to complete registration, verify logins, and keep your account active.
• Payment Processing: Financial information is used to process deposits and withdrawals. batjee never stores your complete payment details.
• Identity Verification (KYC): To verify age and identity for fraud prevention and legal compliance.
• Service Improvement: We analyze which games and features are used most to continuously improve the platform.
• Personalized Experience: We analyze your preferences to show you relevant bonuses and offers.
• Contact: To send important updates, transaction confirmations, and support messages.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Liability: To comply with applicable laws and meet regulatory requirements.

The batjee website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working. The mobile app uses device storage instead of cookies, which is cleared when the app is uninstalled.

Batjee never sells your personal information under any circumstances. However, to operate our services, certain information may be shared with trusted partners in the limited cases outlined below.

• Payment Provider: Mobile banking services such as Mobile Pay, Nagad, and Rocket receive only the information necessary to process transactions. They are governed by their own privacy policies.
• KYC Service Provider: Trusted third parties may be engaged for identity verification purposes. Only the information necessary for verification is shared.
• Technology Partners: Software vendors that support platform operations may have limited access to server log data.
• Law Enforcement: Certain data may be disclosed when legally required by a court order or directive from a lawful authority.
• Business Changes: In the event of a merger or acquisition involving Batjee, members will be notified in advance and the terms of any data transfer will be made clear.

Batjee does not retain your data longer than necessary. The retention periods for different types of data are outlined below.

• Account Information: Retained for as long as your account is active and for up to 5 years after closure (for legal compliance).
• Transaction History: Retained for up to 7 years for financial auditing and legal purposes.
• KYC Documents: Retained for up to 3 years after account closure.
• Support Conversations: Retained for up to 2 years after the issue is resolved.
• Log Files & Device Information: Retained for a maximum of 90 days.
• Marketing Preferences: Deleted immediately upon unsubscription.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

As a Batjee platform member, you have the following rights over your own data.

To exercise any of these rights, please contact our support team support@batjee.click-. We typically respond within 30 business days. Please note that certain data may need to be retained due to legal obligations.

Batjee is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at the time of registration, and sign-ups are rejected if the applicant is underage.
• If account verification reveals that a member is under 18, the account will be immediately closed and all associated data will be deleted.
• If parents or guardians suspect their child is using batjee, please immediately support@batjee.click-.

Batjee follows industry-leading technical and organizational measures to protect your data.

• SSL/TLS Encryption: All data transmitted through the website and app is secured with 256-bit SSL/TLS encryption.
• Encrypted Storage: Sensitive data stored in our database is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Access Control: Only authorized personnel may access your data, and only when there is a specific need to do so.
• Breach Response Plan: In the event of any data breach, affected members will be notified within 72 hours.

Batjee may update this Privacy Policy as needed. The method of notifying you will depend on the nature and significance of the changes.

• Minor Changes: Changes will take effect upon notice on this page. The "Last Updated" date will be revised accordingly.
• Major Changes: You will be notified at least 15 days before changes take effect, via email or a pop-up notification on the platform.
• Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any privacy-related questions, requests, or complaints, please get in touch with us.

• Email: support@batjee.click
• Subject: Please write "Privacy Request" in the email subject line.
• Response Time: You can typically expect an initial response within 3–5 business days.
• Important Note: For urgent account-related issues, please use our live chat support.

We take every privacy concern seriously and work diligently to resolve each one.